Nivaro

Privacy Policy

Effective date: April 11, 2026 · Last updated: July 11, 2026

1. Who We Are

Nivaro (“we”, “our”, “us”) is a business management platform built for India’s home improvement industry. We provide WhatsApp-based lead management, AI-assisted client communication, quote generation, and project tracking tools to interior designers, home automation companies, and adjacent service businesses.

Contact: hello@nivaro.work

2. What Data We Collect

From business owners (our customers):
  • Name, email address, phone number
  • Business name, type, and profile information
  • WhatsApp Business number linked to the platform
  • Billing and payment information (processed by Razorpay — we do not store card details)
From your leads and clients (end users who contact your business):
  • WhatsApp display name and phone number
  • Facebook or Instagram profile name and username, when they message your connected Facebook Page or Instagram account
  • Message content shared in conversations routed through Nivaro (WhatsApp, Messenger, Instagram)
  • Contact details (name, phone number) submitted through your Facebook Lead Ads forms
  • Project details, budget, and timeline information provided voluntarily
Automatically collected:
  • Usage data and interaction logs (via PostHog analytics)
  • Error and performance data (via Sentry)
  • IP address, browser type, device type

3. How We Use Your Data

  • To operate and deliver the Nivaro platform
  • To enable AI-assisted WhatsApp responses to your leads (via Anthropic Claude API)
  • To send daily digest messages and follow-up reminders via WhatsApp
  • To score and prioritise leads on your behalf
  • To process payments through Razorpay
  • To improve platform performance and fix bugs
  • To send product updates and support communications (you can opt out)
We do notsell your data or your clients’ data to any third party.

4. WhatsApp, Messenger, Instagram & Meta Platform Data

Nivaro integrates with the WhatsApp Business Platform, Facebook Pages (Messenger and Lead Ads), and Instagram professional accounts via Meta’s APIs. By connecting these channels to Nivaro, you acknowledge that:
  • Message content is transmitted through Meta’s infrastructure in accordance with WhatsApp’s Business Data Processing Terms and Meta’s Platform Terms
  • Data received from Meta’s platforms (messages, sender profile names and usernames, and lead form submissions) is used solely to provide the service to the business the person contacted — it is never sold, transferred to third parties, or used for advertising
  • We do not use message data from any channel to train AI models
  • Disconnecting a channel in Settings immediately stops new data collection from it, and you may request deletion of previously received data at any time
  • End users messaging your business are subject to the respective platform’s own privacy policy

5. Data Storage & Security

All data is stored in Supabase (PostgreSQL) hosted in the Mumbai, India (ap-south-1) region. We enforce:
  • Row-Level Security (RLS) — each business can only access its own data
  • Encrypted connections (TLS) for all data in transit
  • No cross-tenant data access — your leads are yours alone
  • Service role keys are never exposed to the browser

6. Data Retention

  • Account data is retained while your subscription is active and for 90 days after cancellation
  • Lead and conversation data is retained for 24 months from creation, or until you request deletion
  • You may request complete data deletion at any time by emailing hello@nivaro.work

7. Third-Party Services

Nivaro uses the following sub-processors:
  • Supabase — database and authentication
  • Vercel — hosting and edge delivery
  • Anthropic (Claude API) — AI response generation
  • Meta (WhatsApp Cloud API, Messenger Platform, Instagram Messaging API) — message and lead routing
  • Razorpay — payment processing
  • Resend — transactional email
  • PostHog — product analytics
  • Sentry — error tracking

8. Your Rights (DPDPA 2023)

Under India’s Digital Personal Data Protection Act, 2023, you have the right to:
  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request erasure of your data
  • Withdraw consent for data processing
  • Nominate a representative for data decisions
To exercise any of these rights, email hello@nivaro.work. We will respond within 30 days.

9. Cookies

We use essential session cookies for authentication. We do not use advertising or tracking cookies. Analytics (PostHog) may use a first-party cookie to measure product usage — this can be disabled in your browser.

10. Changes to This Policy

We may update this policy as the product evolves. We will notify active customers via email at least 14 days before any material change takes effect.
Questions? Email us at hello@nivaro.work
Nivaro · Hyderabad, India