Nivaro

Privacy Policy

Effective date: April 11, 2026 · Last updated: April 11, 2026

1. Who We Are

Nivaro (“we”, “our”, “us”) is a business management platform built for India’s home improvement industry. We provide WhatsApp-based lead management, AI-assisted client communication, quote generation, and project tracking tools to interior designers, home automation companies, and adjacent service businesses.

Contact: hello@nivaro.work

2. What Data We Collect

From business owners (our customers):

Name, email address, phone number
Business name, type, and profile information
WhatsApp Business number linked to the platform
Billing and payment information (processed by Razorpay — we do not store card details)

From your leads and clients (end users who message your business):

WhatsApp display name and phone number
Message content shared in conversations routed through Nivaro
Project details, budget, and timeline information provided voluntarily

Automatically collected:

Usage data and interaction logs (via PostHog analytics)
Error and performance data (via Sentry)
IP address, browser type, device type

3. How We Use Your Data

To operate and deliver the Nivaro platform
To enable AI-assisted WhatsApp responses to your leads (via Anthropic Claude API)
To send daily digest messages and follow-up reminders via WhatsApp
To score and prioritise leads on your behalf
To process payments through Razorpay
To improve platform performance and fix bugs
To send product updates and support communications (you can opt out)

We do notsell your data or your clients’ data to any third party.

4. WhatsApp & Meta Platform Data

Nivaro integrates with the WhatsApp Business Platform via Meta’s Cloud API. By connecting your WhatsApp Business number to Nivaro, you acknowledge that:

Message content is transmitted through Meta’s infrastructure in accordance with WhatsApp’s Business Data Processing Terms
Nivaro accesses messages only to provide the service you have subscribed to
We do not use WhatsApp message data to train AI models
End users messaging your business are subject to WhatsApp’s own privacy policy

5. Data Storage & Security

All data is stored in Supabase (PostgreSQL) hosted in the Mumbai, India (ap-south-1) region. We enforce:

Row-Level Security (RLS) — each business can only access its own data
Encrypted connections (TLS) for all data in transit
No cross-tenant data access — your leads are yours alone
Service role keys are never exposed to the browser

6. Data Retention

Account data is retained while your subscription is active and for 90 days after cancellation
Lead and conversation data is retained for 24 months from creation, or until you request deletion
You may request complete data deletion at any time by emailing hello@nivaro.work

7. Third-Party Services

Nivaro uses the following sub-processors:

Supabase — database and authentication
Vercel — hosting and edge delivery
Anthropic (Claude API) — AI response generation
Meta (WhatsApp Cloud API) — message routing
Razorpay — payment processing
Resend — transactional email
PostHog — product analytics
Sentry — error tracking

8. Your Rights (DPDPA 2023)

Under India’s Digital Personal Data Protection Act, 2023, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request erasure of your data
Withdraw consent for data processing
Nominate a representative for data decisions

To exercise any of these rights, email hello@nivaro.work. We will respond within 30 days.

9. Cookies

We use essential session cookies for authentication. We do not use advertising or tracking cookies. Analytics (PostHog) may use a first-party cookie to measure product usage — this can be disabled in your browser.

10. Changes to This Policy

We may update this policy as the product evolves. We will notify active customers via email at least 14 days before any material change takes effect.

Questions? Email us at hello@nivaro.work
Nivaro · Hyderabad, India